Refund & Returns Policy

Every Pressé set is custom and made to order for you. Because each set is personalized, we handle returns and refunds a little differently from off-the-shelf products. This policy is part of our Terms of Service.

Our commitment

We want you to be happy with your set. If something is wrong with your order because of a defect, damage in transit, or our error, we'll make it right with a replacement or a refund.

What's covered

• A manufacturing defect in the set you received.
• Items damaged in transit.
• The wrong item, design, or size sent due to our or the maker's error.
• A set that materially differs from the agreed design.

What's generally not covered

• Change of mind on a personalized, made-to-order item.
• Fit issues caused by inaccurate self-measurement or sizing information you provided.
• Minor, expected variation between an AI preview and the final hand-made product (color, finish, shape, and fit may differ).
• Normal wear, or damage from improper application, removal, or care.

Nothing in this policy limits any non-waivable rights you may have under consumer-protection law where you live.

How to request a return, replacement, or refund

Contact us at support@wearpresse.com within 14 days of delivery with your order number and clear photos showing the issue. We may ask a few questions or, for some issues, ask you to return the item.

How refunds are issued

Approved refunds are issued to your original payment method through Stripe. It can take several business days for your bank or card issuer to post the refund. Where we provide a replacement instead of a refund, we'll arrange it at no extra cost for covered issues.

Changing or canceling an order

Because production starts soon after you accept a quote, we can usually only change or cancel an order before the maker begins production. Contact us as soon as possible and we'll do our best to help.

Contact

Questions? Email support@wearpresse.com.